On the easyPoints history page, you can view the list of point allotments, including orders, rewards, manual adjustments, API allotments and Shopify Flow.
For more details, please refer to the following.
1. Allotment Type
Displays the type of the point allotment.
Order Placed
This indicates that an order has been placed. The “Points” column shows the number of points earned from the order.
If there is any point usage or refund associated with the order, those details will also be displayed.
Redemption: Points redeemed in the order
Refund: Points deducted due to a refund
Reimbursed: Points returned as a result of a refund
Other types
If the point allotment was caused by anything else, the order number will be blank.
The following will be examples of allotments other than orders.
- Manual Adjustment
- Rewards: e.g. Birthday, Sign-up
- Shopify Flow
- API
- CSV
- Expiration
2. Customer
The name of the account associated with the point activity is displayed. Clicking on it will take you to the customer details page in easyPoints.
3. Order
For point activities related to orders, the associated Shopify order number is displayed. Clicking on it will take you to the order details page in easyPoints.
4. Date
The date of the point allotment is displayed.
5. Points and allotment status
The number of points that have changed or are scheduled to change (when pending) is displayed.
The color of the display also indicates the status of the point allotment.
Green: allotted
Allotted points are displayed in green.
Yellow: pending
Pending points are displayed in yellow.
Mainly used when the points are being processed after fulfillment / payment, or is during the pending period.
Red: deducted
When deducted, points are displayed in red.
Usually used when points are deducted due to order cancelations and manual allotments.