The expiration rules for the points can be configured in the point section in the easyPoints app.
The points will expire once an amount of time has passes without any activity.
The expiration dates are customizable for stores.
Delay
You can set the time that the points expire based on when the customer was last active.
If the customers do not receive any points excluding the birthday rewards during this period, their points will expire.
Frequency
You can set the frequency of the expiration choosing from daily, monthly and, yearly.
They will expire with the following conditions.
Daily: at 12 a.m. one day after the delay period is over.
Monthly: at 12 a.m. on the first day of the month after the delay period is over.
Yearly: at 12 a.m. on January 1st the year after the delay period is over.
*The expiration time will be automatically adjusted to the store timezone.
The expiration dates for points on easyPoints are managed collectively.
The extension of an expiration date and the date of expiration will affect all of the points so, please be aware.