We provide updates to the POS tile for easyPoints so users can smoothly utilize the tile without any issues, but please understand that there are times when a temporary problem or an update from Shopify causes problems to the POS tile.
There are times when we are not able to fix the problem due to our business hours. (Monday through Friday 9:00 - 17:00 JST) If our support team is not available, please proceed with the emergency troubleshooting steps listed below.
Re-adding the tile and restarting the application
First, please try removing the tile from the app and re-adding the tile after restarting the POS application. Some problems are fixed by taking this step.
If this does not work, please proceed with other ways for emergency troubleshooting listed below.
Learn how to add tiles here.
Emergency Manual Adjustments
If re-adding tiles and restarting the POS app does not work, please follow the steps below.
1. Manually withdrawing points
Find the customer at checkout on Shopify in the easyPoints customer page and manually remove the amount of points the customer would like to use and add a memo for the manual adjustment to look back to later.
2. Adding a discount
Choose the product the customer is buying and add a manual custom discount to the order. With a discount of the amount of points the customer has used.
Click the product within the cart and click "Apply Custom Discount".
Create a discount with the amount of points the customer wants to use.
With the steps above a manual point redemption at the POS app has been created/completed.