The format of the CSV
Please take note of the following points:
- Ensure that all titles such as Email, Points, etc. are written in Roman letters
- Make there are no additional columns with irrelevant information
- Verify that the character coding is UTF-8
- Make sure that all characters in the CSV file are half-width characters
- Ensure that the information input does not include any commas
- Make sure there are no more than 10,000 customers.
(If there are more than 10,000 customers, there is a possibility of an error, and we recommend uploading them in different batches.)
If the things listed above are not followed, there will be an error with the CSV.
Examples of potential issues:
- Incorrectly assigned points to customers, or garbled characters in customer names.