About the payments
Please check the invoice and make sure that it is the same as the subscription plan that you have selected.
easyPoints demands additional fees is only when the maximum limit of active customers is surpassed.
Regularly checking and confirming your invoices is advised to stay informed about your subscription details.
Refunds
When asked for a refund, there are times when we ask for the reason of the refund.
Adding on, the refund process initiates after Shopify deducts the funds. We will check for this and will give back any money depending on the reasoning. For any inquiries of refunds, feel free to contact us from the link below.